Thank you for shopping with us! Because all of our products are made to order, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or change of mind. However, we’re committed to delivering high-quality products and ensuring customer satisfaction.
Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery. We’ll be happy to provide a replacement or a full refund.
To initiate a claim, please email us at ashandgrit.designs@gmail.com with:
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Your order number
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A description of the issue
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Clear photos of the item, including the defect or damage
Once approved, we’ll process your replacement or refund within 3–7 business days.
Lost or Missing Orders
If your order is marked as delivered but you haven’t received it, please check with neighbors or your local post office. If it’s still missing, contact us at ashandgrit.designs@gmail.com, and we’ll help track it down.
Returns
Because our products are made to order, we do not accept returns unless the item is defective or incorrect. Please ensure all size and product details are reviewed carefully before placing your order.
Contact Us
If you have any questions about your order or this policy, feel free to reach out at:
📧 ashandgrit.designs@gmail.com